Technician Solutions

    *Install and configure and upgrade operating systems and software for customers.

     *Configure computer monitors, network infrastructure and peripherals such as printers.

     *Pull cables and re-wire cables for new installations and office configurations.

     *Trouble shoot problems with computer systems hardware, software and email.

     *Provide technical support for all systems.

     *Act as a technical resource in assisting users to resolve problems with equipment and data.

     *Help staff centralized help desk.

CompUSA      Houston, TX 2004-2006
Tech Department Manager
    *Assisted with planning, design, research and acquisition of new upgraded software.

     *Maintained current knowledge hardware, software and network technology.

     *Managed a team of technicians and coached individual performance.

     *Conducted formal and informal performance discussions as out lined by the company.

     *Implemented effective strategies to enhance better technical turn around times.

     *Expert knowledge of virus and spy ware removal methods.

     *Demonstrates general knowledge and proficiency with Server Operating Systems and

       security software.

     *Proficient in Microsoft applications (Word, Excel, Access, PowerPoint).

     *Worked in cross-functional team environment.

     *Self-starter with the ability to “think outside the box”.

     *Effectively communicated with (written and oral) with all levels of the company.
Best Buy      Houston, TX 2002-2004
Geek Squad Double Agent

     *Acted as certified IT agent.

     *Designed complex IT solutions for all business and consumer customers.

     *Responsible for making sure all scheduling and resources complied with the state laws.

     *Proposed solutions and presented information for customer approval.

     *Ensure IT solution is installed and configured to the specs designed by team leader.

    *Coordinate sales efforts with all floor sale representatives.

     *Responsible for reaching all sales goals per company standards.

     *Working knowledge of products and services offered by the company.

*1997- Graduate, Humble High School, Humble, TX /1998-2000

*North Harris Community College, Humble, TX

*Data Doctor’s Disaster Data Recovery Lab, Phoenix, AZ

*Toshiba certified technician

*Data migration/ imaging software Acronis True Image, Norton Ghost

*Solid understanding of PC internals, peripherals and interconnects.

*Strong understanding of LAN/WAN connectivity, protocols, principals, firewalls, routers and

*3 years experience with creating OS images and deploying standard configurations on similar                 

*4 years experience troubleshooting end-user connectivity and printing issues.

*Knowledge with computer virus/spyware issues on all Microsoft platforms.

*New builds, upgrades and bench repair of PC hardware

*Install Operating Systems

*Strong support experience with Microsoft Office, Windows XP, and Vista and productivity software

If your Windows Operating System (OS) is mired in viral and mal-ware contamination, or if it seems as if your computer is running like it’s pulling a heavy lead weight, Technician Solutions is your best resource for resolving any, and all, Windows’ problems.

Technician Solutions specializes in fast and reliable repair of all Windows OS and Vista OS. We will troubleshoot your Windows OS, migrate your data, perform a thorough cleanup, as well as apply upgrades to all Windows OS and Vista OS, and install a state of the art Internet security program to keep you protected.

• We also provide Remote Services
  
• Networking (Wired or Wireless)
  
• Laptop Repairs
• Data Services