WLB Enterpises

WYTERIA L. JACOBO 1746 E. Silver Star Rd., Ste. 147 Ocoee, FL 34761 321-277-4734 wlbenterprises@embarqmail.com

PROFILE Bilingual-Spanish. My fluency in two languages enables me to adjust and understand the needs of people from different cultures and affords me the ability to view problems and opportunities from different perspectives. Management experience. Successfully operated a service business where I was responsible for business development, marketing, fundraising, and sales. Ability to relate to the customer, yet think like a manager. Maintained delicate balance between customer satisfaction and company rules, while adjusting customers’ statements.

QUALIFICATIONS Technical skills include Keyboarding (60 cwpm), Transcription/Dictaphone, and Computer Literacy in WordPerfect, MS Word, Microsoft PowerPoint, Excel, Internet, Microsoft Outlooks, Microsoft Calendar.

EDUCATION 2005- Present B.S. Business Candidate, Florida Metropolitan University, Orlando, FL. Expected graduation date: 10/09 2003-2004 Legal Assistant program, Virginia College of Pensacola, Pensacola, FL. Graduated April 8, 2004 with 3.95 GPA.

EMPLOYMENT

2008- present Promotional Advisor, WLB Enterprises Assist clients in developing advertising programs that produce measurable returns on investment.

2007- 2008 Advertising Specialist, The OAS, Winter Garden, FL Assist clients in reducing advertising costs via creative advertising.

2005-2006 Bilingual-Spanish CSR, Spherion, Heathrow, FL Provided roadside assistance for motorists, assessed customers' needs, logged customer complaints and submitted to appropriate departments.

2003-2004 Immigration Paralegal, Richard Alvoid, PA, Pensacola, FL Assisted clients in obtaining necessary visas and permanent residence, acted as lead receptionist, provided backup telephone support for Spanish calls, translated Spanish documents into English, processed and distributed payroll checks, solely responsible for office file management, provided computer tech support for office personnel, performed weekly database backup, researched immigration law, created office procedures manual, copied immigration documents as necessary, processed all monies received from clients.

2003-2004 Sales Associate, Beall’s Department Store, Pensacola, FL. Generated sales through excellent customer service, recovered merchandise, operated cash register, set ad signage.

2002-2002 Customer Service Professional, West Corporation, Pensacola, FL Bilingual-Spanish customer service, resolved customer complaints, adjusted accounts as necessary and documented accurate history of telephone conversations.

2000-2001 Front Desk Clerk, Ramada Limited, Pensacola, FL Registered guests, resolved guest complaints, assisted sales manager as needed, audited guest log, set up breakfast.

1998-2000 CEO/General Manager, WLB Enterprises, Pensacola, FL Operated housekeeping service, responsible for developing new business, creating marketing strategies, conducting market research, monitoring competitors’ activities, determining client requirements, promoting company’s services to potential and current customers, and achieving client satisfaction goals.