Professional Certification:
A.A.S. - Technical Communication
A.A.S. - Electromechanical Technology
Professional Resume:
Michael R. Starr
8920 Wilmot Road
Pleasant Prairie, Wisconsin 53158
Telephone: (262) 694-1028
Email: mike@writestarr.com
Web: http://www.writestarr.com/
Summary
I'm a senior-level technical writer with extensive experience creating print and online documentation for a variety of high-tech products (both hardware and software). I'm highly skilled with Microsoft Word and have developed numerous templates with VBA/macro document automation. I also have experience as an editor, web developer, graphic designer and I'm also an expert desktop publisher, able to work with any desktop publishing package. I don't need much, if any, handholding. Some writers need a programmer or engineer to sit down with them and guide them through the process or write the first draft, but I have enough background and experience to just go ahead and do it myself. Give me the product, I'll write the documentation.
Functions and specialties
* Documentation
* Technical writing
* Custom Microsoft Word templates
* Desktop publishing
* Technical editing
* Graphic design
* Online help
* Website design
* GUI design/usability
Work history
Technical Writer 7/2008 – present Alliance Consulting
* Documented accounting procedures for Legion Insurance (Milwaukee, Wisconsin) using Microsoft Word, Paint Shop Pro, Adobe Acrobat Professional, Adobe Captivate, and Visio.
* Designed and implemented documentation templates.
Consulting Technical Writer/Editor 10/1999 - present WriteStarr Information Services
* Created Microsoft Word template files with document automation functionality for a major banking company.
* Created print and online documentation using Microsoft Word, Paint Shop Pro, Visio, Adobe Acrobat and RoboHelp for new consumer software products for a manufacturer of wireless communication equipment and software.
* Edited investment analyst reports for a prominent financial analyst company.
* Created updated versions of Microsoft Word template files with extensive document automation functionality for a major airline-industry holding company.
* Created printed and online documentation with Microsoft Word, Adobe Acrobat and ForeHelp for a systems integrator/software company.
* Created print and online documentation using Microsoft Word, Adobe Acrobat and ForeHelp for new consumer software products for two different software companies.
* Served as technical editor of translated documents for New York-based translation company.
* Assisted in the redesign of several sections of the printed catalog for a large biotech company (resulted in substantial savings in printing costs).
* Created online documentation using RoboHelp for content management system for an educational publisher.
* Created websites for several small companies and two non-profit associations (pro-bono).
Technical Writer 12/2007 - 3/2008 New Resources Consulting
* Created print and online documentation for the Inflection Point Solutions (Milwaukee, Wisconsin) Pretreatment Information Management System (PIMS) using Microsoft Word, Paint Shop Pro, Adobe Acrobat Professional, Doc-To-Help, Bugzilla, and Visio.
* Revised and updated a series of PIMS training courses.
* Designed and implemented documentation templates.
Business Analyst/Technical Writer 6/2007 - 10/2007 Connection Strategies Enterprises, Inc. (CSEI)
* Created print and online documentation for the FedEx SmartPost (New Berlin, Wisconsin) sortation reengineering project in a .NET and Citrix environment using Microsoft Word, Paint Shop Pro, Adobe Acrobat, Doc-To-Help, SourceForge, and Visio.
* Designed and implemented documentation templates.
Technical Writer 6/2006 - 6/2007 Connection Strategies Enterprises, Inc. (CSEI)
* Created print and online documentation for WAREsystems (Sturtevant, Wisconsin) using Microsoft Word, Microsoft Visual FoxPro, Paint Shop Pro, Adobe Acrobat, Adobe Illustrator, Visio and RoboHelp.
* Designed and implemented documentation templates.
* Redesigned several key GUI elements for the Pumpware product suite using Microsoft Visual FoxPro.
Technical Writer 2/2006 - 5/2006 Manpower Professional
* Wrote and updated software and hardware documentation for Honeywell HomMed LLC (Brookfield, Wisconsin) using Adobe Acrobat, Adobe Photoshop, Paint Shop Pro, Microsoft Word, Visio.
* Served as a member of the RFP and RFI team developing proposals and information responses.
* Created Engineering Change Notices (ECNs) for the release of new parts and bills of material (BOM).
* Established documentation standards and style guidelines including development of Microsoft Word templates.
Technical Writer 5/2005 - 8/2005 TEK Systems
* Updated SAP process documentation flowcharts and Business Process Narratives for S.C. Johnson Corporation (Racine, Wisconsin) using Microsoft Word, Paint Shop Pro, RoboHelp HTML, Adobe Acrobat and Visio.
* Received Administrator training for Microsoft SharePoint.
Technical Writer 3/2005 - 5/2005 Technisource
* Wrote and edited software development requirements documentation for Shure Corporation (Niles, Illinois) using Microsoft Word, Paint Shop Pro, Test Director, Visio and CaliberRM.
Technical Writer 10/2004 - 2/2005 MAKE Corporation
* Wrote and edited software development documentation including requirements, architecture and testing for Volkswagen Credit (Libertyville, Illinois) using Microsoft Word, Paint Shop Pro, Test Director, Visio, Visual SourceSafe.
Technical Writer 2/2004 - 9/2004 TEK Systems
* Wrote and edited end-user and developer (API) software documentation for Marshall & Swift/Boeckh (New Berlin, Wisconsin) using RoboHelp Office, Microsoft Word, Adobe Acrobat, Paint Shop Pro and Visio.
* Created single-source solution for print, PDF and WebHelp for MS/B's RCT Express product.
* Coordinated and edited French translation of WinHelp for MS/B's RCT product.
* Created highly automated Microsoft Word template with macros for all MS/B products.
Technical Writer/Editor 9/2003 - 2/2004 York Enterprise Solutions
* Wrote and edited policies and procedures for the GE Medical Systems Global Server Team (Milwaukee, Wisconsin) using Microsoft Word, Adobe Acrobat, Paint Shop Pro, Visio.
Technical Communicator 5/2003 - 9/2003 Manpower
* Edited and formatted marketing documents, specialty catalogs and user manuals for Allen-Bradley (Milwaukee, Wisconsin) using Adobe FrameMaker, Microsoft Word, Adobe Acrobat, Adobe Illustrator.
Senior Technical Writer 04/1999 - 10/1999 Interim Technology
* Created online documentation for ADAC Genesys/Pegasys Nuclear Imaging system in support of GE Medical Systems Healthcare Services business (Waukesha, Wisconsin).
* Served as technical expert and principal designer of Microsoft Word template used in development of online documentation for delivery in Adobe Acrobat PDF format.
* Created scripting to add functionality to PDF document.
Company Description:
WriteStarr Information Services is Mike Starr… Mike Starr is WriteStarr Information Services. I'm a highly-skilled and experienced technical writer and I provide all types of communication services including:
- Custom Microsoft Word® template development; specializing in document automation.
- Software user documentation, online help and context-sensitive help for Windows software. As part of the standard service, I provide a user perspective on interface design, make suggestions about the user interface and find bugs. I provide extensive feedback to developers about how the software works, what might confuse users, and what does not seem to work correctly.
- Documentation for manufactured products for industrial and consumer markets.
- Owner’s Manuals
- User’s Manuals
- Repair Manuals
- Troubleshooting Guides
- Assembly Manuals
- Training materials
- Corporate policy manuals
- Marketing materials
- Presentation graphics
- Graphical User Interface (GUI) design
- Usability consulting
- Desktop publishing and typography
- Technical illustration
- Editing services
- Web page development as well as website hosting with hosting for as little as $8.95 per month.
- Group or individual training in word processing, desktop publishing, website maintenance or graphics tools.
- Software installation
- Onsite computer installation, configuration, upgrades, repair and maintenance
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