Professional Certification:
Comptia A+ IT Technician
Professional Resume:
Skills & Qualifications:
Certifications:
~ Comptia A+ IT Technician
Software knowledge (1992 ? Present):
~ Microsoft Windows 7, Vista, XP, ME, 98SE, & 95.
~ Microsoft Server 2008 R2, 2003 R2, Virtual Server 2005 & Windows NT 4.0, 2000.
~ Microsoft Office 2010, 2007, 2003, XP, 2000, 97, & 95.
~ Microsoft Internet Explorer; Mozilla Firefox; Google Chrome web browsers.
~ Autodesk AutoCAD 2009 to 2000; Adobe Acrobat Pro 9; Adobe CS4 to CS1.
~ Additional support and proprietary programs: BMC Remedy ARS; Microsoft Dynamics CRM; DameWare; RDP; Utimaco SafeGuard Easy; Connected Data Protector; ISS Proventia; Dassault Systems CATIA V5; Kaseya; Spiceworks; Ahsay OBS; Postini; ESET, McAfee, Norton, and Kaspersky AntiVirus & Firewall applications.
Hardware knowledge (1992 ? Present):
~ Building PC desktop computers.
~ Configuring, maintaining, upgrading, repairing PC desktop and laptop computers.
~ Dell PowerEdge rack & tower servers.
~ All Intel CPUs from the current Core i9 processors to the old 486SX/33 processors.
~ Most major manufacturers of motherboards, hard disk drives, network and expansion cards, printers, scanners, peripherals, and other misc. hardware components.
~ Familiarity with Linksys and Netgear routers, switches, & VPN firewalls.
Work Experience:
08/2009 ? Present Self-employed / Contract Employee
LBTechGuy.com Long Beach, CA
~ On-site and remote computer and network tech support for residential and small businesses in the Long Beach and surrounding areas.
~ Technology concierge services to assist end users with understanding and customizing personal electronic devices.
03/2010 ? Present Go Go Techs Redondo Beach, CA
~ Contract (1099) employee as an on-site computer technician for the Long Beach and Orange County areas.
09/2009 ? 01/2010 HelpDesk Engineer
M-Theory Consulting Group, Inc. Los Angeles, CA
~ Central point of contact for helpdesk remote and on-site support for clients.
~ Troubleshoot and resolve software failures remotely for workstations and servers.
~ Troubleshoot and resolve hardware failures via on-site support for workstations and servers.
~ Assisted with configuration and maintenance of multiple servers including exchange and terminal servers.
~ Miscellaneous internal duties as assigned including purchasing and revising legal contracts.
~ Excellent multitasking skills beyond and in conjunction with typical helpdesk duties.
10/2006 ? 11/2008 Tier III Remote Desktop IT Support Tech
Precise Fit Limited One, LLC @ Boeing, Inc. El Segundo, CA
~ Quickly troubleshoot, modify, upgrade, and reinstall applications remotely on Boeing systems.
~ Decipher and understand install scripts to creatively resolve failed application installations.
~ Train and assist coworkers with basic to advanced application break/fix techniques.
~ Create simple instruction sheets for performing break/fix or reinstall processes.
~ Coordinate with product managers to find and resolve issues with multiple applications.
~ Quickly learn and adapt to changing Boeing and Dell standards and applications.
~ Efficient, personable, and easy to understand customer support skills.
~ Excellent multitasking and some management skills.
~ Some knowledge of HTML, Java, SQL, and XML.
11/1996 ? 12/1999 Computer Technician & Lead Computer Technician
Best Buy Corporation Phoenix, AZ & Cerritos, CA
~ As Lead Technician (at both locations), I managed the tech department efficiently and fairly.
~ Performed diagnostics, upgrades, and hardware/software installations on myriad computers.
~ Learned excellent customer support and quick troubleshooting skills.
~ Attended many software training sessions provided by Microsoft and other companies.
Company Description:
LBTechGuy is a personal computer and technology concierge service. We provide not just computer diagnostics and repairs but also technical assistance with the many gadgets that are important to our lives but most people don?t have time to figure out or personalize.
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